Spa Etiquette

DURING YOUR VISIT

  • Facility Tour

    Familiarity with our amenities will maximize your enjoyment. Please arrive 30 minutes prior to your scheduled appointments to allow time for our spa concierge to give you a walk-through of our facility and to fill out any neccessary paperwork for your services.

  • What to Wear

    You will be provided with a robe, slippers and a locker for your personal belongings. It is recommended that massage and/or body treatments be experienced without clothing. Please know our therapists are highly trained and professional and will ensure complete comfort through proper draping techniques. Your comfort and privacy will always be respected.

  • Arrival

    We recommend arriving at least 30 minutes prior to your scheduled appointment in order to enjoy our amenities and prepare you thoroughly for a relaxing visit with us.

  • Cancellations

    Because your appointment is reserved just for you, should you need to reschedule or cancel we ask you to contact us 24 hours prior in order to avoid a full charge for
    the value of your services.

  • Health Considerations

    If you have any special health considerations, please be sure to communicate those to our staff. Our Spa Concierge and therapists can offer guidance as to which treatments will be most beneficial and those that should be avoided. A confidential health questionnaire is required for many spa services.

  • Gratuities

    Our staff is here to ensure your spa visit is a memorable one. Gratuities for these efforts are greatly appreciated. Standard practice for excellent service is 15-20%. Gratuities may be charged to your bill.

  • Valuables

    We are not responsible for the loss of valuable items brought into the spa. We ask that you leave these items at your residence or safely locked in your spa locker area.

  • Cellular Phones & Electronic Devices

    As a courtesy to all spa guests, we ask that you kindly deactivate your devices to ensure tranquility and quiet. Cell phone use is prohibited in treatment rooms
    and the relaxation lounges.

  • Therapist Gender

    We have both male and female therapists available for most of your treatments. If you have a preference, please let us know when making your spa reservation.

  • Products

    We offer a variety of professional skincare available for retail.

  • Payment

    Cash, checks for under $150 and all major credit and debit cards are accepted.

  • Service Duration

    All times noted in the menu include between five to ten minutes for room preparation and cleanup after the treatment.

  • Gift Certificates

    Gift certificates are an excellent way to indulge that special person in your life, or as a way to say thank you! Gift certificates for packages and series are also available. It is recommended that gratuities be included in the gift certificate pricing.

  • Age Minimum

    Member children over 12 years of age may utilize certain spa services; however a parent or guardian must be present. Nail polish changes are available to younger children in our nail department.

AFTER YOUR VISIT

  • Water, Water, Water

    We advise you to drink lots of it. This will assist the body in the elimination of toxins through a flushing action within the system.

  • Remineralize, Remineralize, Remineralize

    Your body and skin need minerals to replenish and energize the cells. This in turn relieves sore muscles and restores your body’s equilibrium. We suggest an immersion in a warm bath for at least 15 minutes followed by a rest period of another 15 minutes. Please inquire with your spa provider about our remineralizing baths for home use.

  • Rest, Rest, Rest

    Sleep is the most powerful way to repair and regenerate your body’s cells and tissues. A good night’s sleep is probably the most anti-aging therapy you can give to yourself. Remember to prepare your skin at night by cleansing and moisturizing. This enhances the rejuvenation of your epidermis and supports the body’s ability to precisely heal itself.

  • You, You, You

    Take care of yourself through regular exercise, healthy and wholesome food and spiritual nourishment. Your mind, body and skin thrive when you live a balanced life. Schedule regular spa visits as advised by your spa provider. We are your ambassadors
    for good living!